time series - Datasets for Call Centre Timeseries Forecasting -


does know of open datasets can used call centre analytics? particularly interested in forecasting number of incoming calls , visualizing internal queues in terms of wait time.

thanks

this should work http://klipfolio.uservoice.com/knowledgebase/articles/81667-call-center-data-spreadsheet-

click on download.

remember account holidays(leads , lags), day of week patterns, seasonality, , of course outliers , changes in trend/seasonality.


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