perl - Transfer Ticket To Another Queue Request Tracker 4 -


i looking clean way of transferring ticket submitted in 1 queue queue. example, if ticket submitted our collections department queue want able transfer ticket directly managers queue, , not have ticket appear @ in collections queue.

is there feature in rt4 let me or can done custom scrip?

if have email address set collections department queue, can update alias pipes email rt. update --queue value "managers queue".

if tickets created in collections department queue via web interface, create scrip automatically move them. in collections department queue, create new scrip condition of "on create" , blank template. action, select user defined, in custom action preparation code put like:

my ($status, $msg) = $self->ticketobj->setqueue("managers queue"); if ( not $status ) {     rt::logger->error("could not reassign queue: $msg"); } return 1;

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